Administrative Support Specialist

Administrative Support Specialist

Great Waters Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.

Great Waters Federal is seeking Administrative Support Specialists in Santa Fe, NM. This is an onsite position that will provide support to claimants requesting assistance due to a natural disaster. Successful candidates must be willing and able to work paid overtime of up to 20 hours per week as needed. Travel may be required throughout northern central New Mexico.

Roles and Responsibilities include, but are not limited to:

• Provide exceptional customer service to all claimants
• Answer office phones
• Greet and check in all visitors to the office
• Schedule appointments
• Apply established procedures for handling all claims-related correspondence, including registrations by mail and upload
• Handle mail operations related to claims
• Upload claimant documents to claims files
• Coordinate claims among internal teams to ensure all are moving through the process timely
• Follow up on claim inquiries providing status updates

Basic Qualifications:

• High School Diploma
• Ability to understand, interpret, and explain federal policy language
• Proficiency in administrative activities
• Proficiency using administrative software (MS Office Suite, claims processing software)
• Excellent written and verbal communication skills
• 5 years of combined experience in the following:
• Customer service
• Data entry
• Document development
• Creating correspondence
• Records management
• Must be a US Citizen

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.