Payment Operations Manager [Latin America] - Remote Eligible

✨ About The Role

- The Payment Operations Manager will be responsible for managing and improving the end-to-end payment experience for users in Latin America. - This role involves owning strategic performance management of Zepz's payout partner network, which includes aggregators, banks, and telcos. - The manager will monitor key payout metrics, identifying and resolving issues related to payment performance, such as delivery speed delays and high failure rates. - The position requires collaboration with cross-functional teams, including Product, Engineering, Business Development, and Finance, to support new payment opportunities and optimizations. - Regular writing of SQL queries and conducting independent data analysis will be a key part of the role to inform decision-making and performance improvements.

⚡ Requirements

- The ideal candidate is fluent in Spanish, both written and spoken, enabling effective communication with partners in Latin America. - A strong background in SQL is essential, as the role requires regular independent data analysis and the ability to present findings clearly. - Experience in managing third-party relationships with payment processors is crucial, along with a natural ability to build rapport with senior stakeholders. - The successful candidate will thrive in a remote team environment, demonstrating comfort and excitement in working asynchronously across different time zones. - A self-starter mentality is important, as the role requires initiative and the ability to self-manage with minimal direction. - The candidate should possess excellent prioritization skills, able to assess and rank tasks based on impact and urgency using data-driven insights. - Comfort in navigating ambiguous and fast-paced environments is necessary, as the role involves adapting to quickly changing contexts. - A problem-solving mindset is essential, with a focus on understanding root causes and developing solutions from first principles.