VIP Services Specialist

VIP Services Team Member

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description:

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP check-in.

Responsibilities include:

• Daily work assignments of VIP Services staff
• Reviews and coordinates updates for VIP arrivals/departures throughout the property – Play evaluation
• Provides exceptional guest service that differentiates us from the competition.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Adhere to the highest levels of guest service and ensure staff does the same.
• Respond to special requests of guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
• Develop department members' knowledge and skills through education and training
• Running and maintaining multiple report (Occupancy avail/comp criteria, suites, Limo, entertainment pacing, and Non-Zero)
• Assist with the Collections Department
• Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution
• Special Events
• Kronos, Salesforce, 7 rooms (restaurants & beach rentals)
• Call center host request and distributing high-end offers booked to Player Development
• Performs other duties as assigned.

Benefits include:

• Medical, Dental, Vision Prescription, Life, Accident, Pet, and Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Salary range: $42,000-$50,000