VIP Services - Butler Runner - PT

Butler Runner

Under the supervision of the Butler Manager/Lead Butler, a Butler Runner provides exceptional personalized service by assisting the Butler team. They ensure all guest's needs are met in a prompt and efficient manner and must set priorities and simultaneously manage multiple tasks. A Butler Runner should be able to react to Butler and guest requests, challenges and unusual situations in a skilled manner. They will stay informed and know all hotel/casino facilities and services, special events and local attractions. A Butler Runner must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

Essential Job Functions:

• Maintains excellent knowledge of all Hard Rock dining venue menus to include In Room Dining, Council Oak, Kuro, The Bol and Hard Rock Café.
• Sets up In Room Dining orders and delivers to the butler pantry.
• Retrieves food and beverage items from all food outlets in the hotel.
• Sets up and delivers arrival amenities to the butler pantry.
• Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
• Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
• Retrieves turn down amenities to the butler pantry.
• Purchases specialty items for guests with the approval of their Casino Host.
• Replenishes all glassware, dishes, flatware and beverages in room upon checkout.
• Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
• Restocks the butler pantry with beverages, condiments, dishes and napkins.
• Folds napkins as per butler standards.
• Washes, polishes and organizes china, flatware and glassware.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Performs all other related and compatible duties as assigned.

Qualifications:

High School Diploma or equivalent. Two years college preferred as well as a basic understanding of food and beverage service skills.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

• The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
• As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).