Table Games Dealer - Table Games Operations

Job Title

Under the direction of the vice president of table games, the incumbent is responsible for dealing assigned games according to regulatory and company guidelines while ensuring the highest level of guest service.

Responsibilities Include:

• Performs the act of mechanically dealing at least three core games, with Blackjack being one of them. Other core games include Craps, Roulette, Baccarat, Tiles, and any combination of three of the poker derivative games.
• Able to deal games in a proficient manner, to live and/or virtual patrons, according to current company policies and procedures of table games and applicable gaming regulations, meeting required rounds per hour by game type.
• Deal accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standards.
• Able to handle mid-level math problems.
• Able to handle large amounts of cash and chips with ease.
• Able to maintain composure when high-pressure situations occur with guests.
• Follow department and company policies and standard operating procedures including those relating to business ethics and all regulatory requirements.
• Deliver guest service that promotes satisfaction and results in increased time at the table and return play.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity and performance, as well as morale.
• Support the Hard Rock culture and team philosophy within the department and throughout the property.
• Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.
• Ensure the protection of customers' rewards and credit lines.
• Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Demonstrate actions and behaviors that reinforce the company's mission and values in all you do.
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Show the highest level of integrity in all actions.
• Assists with the cleanliness of the casino property front and back of House.
• Be able to work with others while maintaining a positive and courteous demeanor.
• Perform other duties as assigned.
• Must currently hold or be able to obtain an NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
• High school diploma or equivalent.
• Two years of table games experience preferred.
• Knowledge of at least three core games is required, with Blackjack being one of them. Other core games include Pai Gow Poker, Craps, Roulette, Baccarat, Pai Gow Tiles, and any combination of at least three of the following poker derivative games.
• Knowledge of table games math, procedures, game protection, regulations, and training requirements.

Benefits Include:

• Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Pay rate - $6.50 an hour.