Supervisor - Slot Operations

Supervisor – Slot Operations

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department.

Essential functions include:

• Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift.
• Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel.
• Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget.
• Knowledge of all ERGC regulations as well as Hard Rock's internal controls, policies, and procedures.
• Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management.
• Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures.
• May work in the capacity of a Slot Guest Service Representative.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Observe and direct actions of subordinates/trainees.
• Review and comprehend all necessary documentation.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of guests and team members of the organization.
• Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.
• Work with computers.
• Work with large amounts of cash
• Other duties as assigned.

Qualifications:

This knowledge and these abilities are typically acquired through a through a minimum of 1 year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred.

Skills:

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.