Dual Rate Dealer/floor Supervisor - Table Games Operations

Job Title

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description

Engages guests during their play and develops relationships to create customer loyalty and repeat visits. Manages guest disputes, issues, or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensuring regulatory compliance with guest satisfaction. Manages staffing levels according to volume of business. Enforces all game procedures and policies. Prepares necessary shifts and other reports. Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations. Ensures compliance with all regulatory controls, both internal and external, including but not limited to state and federal labor laws, NJ DGE regulations and guidelines, and HRAC business ethics guidelines. Discretionary ability to extend complimentary services in accordance with the approved comp matrix. Maintains confidentiality of all Hard Rock AC trade secrets and proprietary information, including business processes, customer lists, customer information, marketing plans, and any other confidential information. Monitors player ratings. Takes chip inventory of all tables in assigned area. Stocks the pit and ensures equipment is in good working order. Monitors the volume of play and makes adjustments accordingly. Responsible for fills and credits required during the operation of supervised games. Oversees table game dealers and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assists with timekeeping and related payroll processes to ensure accurate and timely payment to all employees. May train employees; plans and assigns work area; appraises performance; initiates employee commendations and discipline; addresses and resolves guest and/or employee concerns and complaints. Evaluates dealers for efficiency and customer service. Acts as a role model to all employees and always presents oneself as a credit to Hard Rock AC and encourages other employees to do the same. Able to work with others while maintaining a positive and professional demeanor. Performs all other duties as assigned.

Dealer Responsibilities

Performs the act of mechanically dealing a game in a proficient manner to live and/or virtual patrons, according to current company policies and procedures, applicable gaming regulations, and meeting required rounds per hour by game type. Responsible for handling guest transactions and notifying the Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealers. Exchanges currency for gaming chips and pays or collects bets according to house rules in an accurate manner. Deal accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standards. Able to handle mid-level math problems. Able to handle large amounts of cash and chips with ease. Able to maintain composure when high-pressure situations occur with guests. Follow department and company policies and standard operating procedures. (SOPs) including those relating to Hard Rock AC's business and all regulatory requirements. Deliver guest service that promotes satisfaction and results in increased time at the table and return play. Maintains a work environment that is safe, professional, friendly, and conducive to a high level of productivity and performance, as well as morale. Support the Hard Rock culture and team philosophy within the department and throughout the property. Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve. Supports and maintains guest service standards at all times while promoting outstanding guest relations. Assists with the cleanliness of the casino property, front and back of house. Performs other duties as assigned.

Benefits Include

Medical, Dental, Vision Prescription, Life, Accident, Pet, and Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay rate $8.01 as a dealer & $28.75 as Dual Rate floor