Patient Service Specialist

Patient Service Specialist

Location: Chicago, IL

Position Type: Full Time

Schedule: Monday-Friday (M/W 7-3:30, Tu/Th 10:30-7pm, Friday 8-4)

Compensation: Hourly Rate - $18.50 - $19.50/hour based on experience

Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

Your Health Matters: Comprehensive medical/Rx, vision and dental plan

Invest in Your Future: Company-matching 401(k) retirement plans, as well as Life and Disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Physical Requirements:

• Ability to communicate clearly and professionally with co-workers and patients
• Ability to multi-task phone, computer, and in-person interactions
• Ability to use computer scheduling software (with appropriate training)
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions
• Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift
• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs

Equal Opportunity Employer/Including Disabled/Veterans