Patient Service Specialist

Patient Service Specialist

Naperville, IL

Looking for a dedicated, compassionate, and focused individual with strong communication and interpersonal skills, as well as, excels in time management, multi-tasking, and a faster paced environment.

Location: 884 Rand Rd, Lake Zurich IL

Position Type: Part Time

Schedule: Tuesday, Wednesday, Friday (2pm-7pm)

Compensation: Hourly Rate - $18.50 - $21.00/hour based on experience

We offer benefits which support the financial, work/life and emotional well-being of you and your family members.  Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

Schedule patient appointments in person and via phone

Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Regular communication with parties such as therapists, insurance companies, attorney offices, translation companies, market operational leaders and business development team

Minimum Qualifications:

High School Diploma or GED required

Preferred Qualifications:

1 Year of Front Desk Experience

1 Year of Medical Office Experience

Insurance Verification Experience

Physical Requirements:

Ability to communicate clearly and professionally with co-workers and patients

Ability to multi-task phone, computer, and in-person interactions

Ability to use computer scheduling software (with appropriate training)

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Appropriate manual dexterity to enable typing (including 10-key) and mouse use throughout a work day/shift

Ability to walk, stand, bend, and reach consistently throughout a work day/shift

Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10lbs

Equal Opportunity Employer/Including Disabled/Veterans