IT Development Support Advisor

IT Development Support Advisor

Join us in delivering cutting-edge technology solutions for the world's best brands.

Apply your IT knowledge and experience to solve complex and constantly evolving technology challenges in the context of an energetic, entrepreneurial culture.

Work on Sedgwick's industry-leading proprietary technologies and platforms – with like-minded technology experts aligned on the same goals.

Deliver innovative customer-facing technology solutions to clients who represent virtually every industry and comprise some of the world's most respected brands.

Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

Enjoy flexibility and autonomy in your daily work, your location, and your career path.

Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

Primary Purpose Of The Role: To develop, maintain and support software in a Salesforce / Windows Server environment using integrated development environments like Visual Studio/Code or similar technologies. This position will support and expand solutions developed using Salesforce, VB.NET Middleware and SQL Server. This role involves supporting existing applications and data flow between external systems via API/SFTP, middleware processing servers and Salesforce. Salesforce Maps, Salesforce Field Service Lightning, and Salesforce Community expertise highly desirable. Position will also provide Salesforce Administration and Web Server support and act as liaison between business and IT Support Teams.

Are You An Ideal Candidate? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

Essential Responsibilities May Include:

• Gain deep familiarity with key application modules, including reports, parameters, claims management, intake services, IIS Servers, SQL Servers and Salesforce Environment.
• Analyze user needs and assist in designing specifications to meet those needs.
• Develop and modify software based on data processing requests.
• Ensure compliance with insurance carrier and regulatory requirements through software development.
• Test and debug assigned projects; assist in testing projects developed by other team members.
• Prepare and maintain documentation for new and existing software.
• Investigate and resolve escalated support issues, including data and software corrections.
• Troubleshoot and investigate issues that may arise with IIS Servers, SQL Database or network infrastructure.
• Stay current with advancements in programming languages, frameworks, and emerging software development technologies.
• Follow departmental standards and guidelines for software design and development.
• Deliver and maintain high-quality customer service.
• Be a team player and will need to be proactive at problem solving

Skills & Knowledge:

• Knowledge of Windows Server, SharePoint, Active Directory, DNS, IIS, SQL
• Proficiency in: Salesforce / Salesforce Maps / Field Services Lightning Module, VB.NET/C#/.NET Core, SQL Server, Application Programming Interfaces (APIs), Secure File Transfer Protocol (SFTP)
• Familiarity with: Power APP/Automate and Power BI (a plus), Salesforce APEX, Visual Studio and Visual Studio Code

Qualifications:

• Bachelor's degree from an accredited college or university highly desirable.
• Preferred major: Information Systems or Computer Science.

Taking Care Of You:

• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.

Work environment requirements for entry-level opportunities include – Physical: Computer keyboarding Auditory/visual: Hearing, vision and talking Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.