Security Operations Manager

Security Operations Manager

Austin, TX

Salary: $60,000–$63,897 annually

Schedule: 9 different full-time shifts available (see below)

Make a Real Impact in a Role That Grows With You

As a Security Operations Manager in Austin, you'll lead a team that helps keep people, property, and operations safe every day. You'll manage security operations across multiple sites, coach and develop your team, and work directly with our client to deliver a high-quality, tech-enabled security program.

If you enjoy leading people, solving problems on the fly, and building strong relationships, this role gives you the autonomy and support to do exactly that.

What's In It For You: Competitive Pay & Stability

• Salary: $60,000–$63,897 annually
• Reliable, full-time role with a global industry leader

Comprehensive Benefits

• Medical, dental, vision, and life insurance
• 10 accrued vacation days
• 4 personal holidays
• 6 sick days
• 401(k) with company match

Growth & Development

• Continuous training and leadership development programs
• Clear path to grow into higher-level management roles
• Exposure to both guarding and tech-enabled security solutions

Work Environment

• Partner with a well-known, respected client
• Be part of a highly engaged, results-driven team
• Supportive leadership that values your input and experience

Available Shifts

We are hiring multiple Security Operations Managers to cover a 24/7 operation. Please indicate your preferred shift(s) when you apply.

1. Shift 1: Monday–Friday – 07:00–15:30

2. Shift 2: Wednesday – 11:30–17:30; Thursday–Saturday – 05:30–17:30

3. Shift 3: Wednesday – 23:30–05:30; Thursday–Saturday – 17:30–05:30

4. Shift 4: Sunday–Tuesday – 05:30–17:30; Wednesday – 05:30–11:30

5. Shift 5: Sunday–Tuesday – 17:30–05:30; Wednesday – 17:30–23:30

6. Shift 6: Wednesday – 11:30–17:30; Thursday–Saturday – 05:30–17:30

7. Shift 7: Wednesday – 17:30–23:30; Thursday–Saturday – 17:30–05:30

8. Shift 8: Sunday–Tuesday – 05:30–17:30; Wednesday – 05:30–11:30

9. Shift 9: Sunday–Tuesday – 17:30–23:30; Wednesday – 17:30–05:30

We know work–life balance matters. We'll do our best to match you with a shift that fits your life while meeting operational needs.

What You'll Do:

Lead Daily Security Operations

• Manage a shift and/or segment of guarding operations across multiple sites
• Supervise Field Supervisors and security officers
• Ensure post orders are followed and service is delivered at a high standard

Deliver Outstanding Client Service

• Maintain regular contact with client representatives
• Conduct site inspections and quality checks
• Identify issues early and drive timely corrective actions

Build and Develop Your Team

• Participate in hiring, onboarding, and training of security staff
• Coach, mentor, and support team members in their development
• Address performance issues and apply fair, consistent discipline when needed
• Foster a culture of respect, professionalism, and inclusion

Keep Operations Running Smoothly

• Coordinate scheduling, staffing, and equipment needs
• Make real-time staffing and scheduling adjustments to meet client needs while managing labor costs
• Review reports and documentation for accuracy and timeliness
• Maintain and submit payroll and other administrative records

Support Compliance & Safety

• Ensure compliance with company policies, client requirements, and applicable laws and regulations
• Promote safe work practices and report any safety concerns
• Respond on an on-call basis to emergencies and incidents as needed

What You Bring:

Education & Experience

• Associate degree and 2+ years of progressive supervisory/management experience (Equivalent experience can be substituted for education: 1 year of experience = 1 year of education)

Core Skills & Competencies

• Strong understanding of security operations
• Proven supervisory and leadership skills
• Ability to plan, organize, and prioritize in a fast-paced environment
• Clear, professional verbal and written communication
• Strong customer service mindset and service delivery focus
• Ability to interact effectively with people at all levels and from diverse backgrounds
• Initiative and drive to achieve results with minimal supervision

Position Requirements

• 18 years of age or older
• High School Diploma or GED
• Standard computer and technology skills
• Reliable, punctual, and accountable
• Strong attention to detail
• Professional communication and demeanor
• Conflict resolution and de-escalation skills (or willingness to learn)
• Customer service background preferred
• Reliable means of communication and transportation
• Legal right to work in the United States
• Ability to speak, read, and write English
• Ability to pass a background check and drug test

Working Conditions

• Maintain composure with clients, staff, authorities, and the public, including in urgent or high-pressure situations
• Handle multiple tasks at once and manage competing priorities
• Work with sensitive and confidential information
• Use a vehicle regularly as part of your duties
• Walk, reach, stoop, kneel, crouch, or crawl occasionally
• Lift and/or move up to 10 lbs frequently and up to 25 lbs occasionally
• Use close and distance vision and adjust focus as needed
• Respond to emergencies and incidents on an on-call basis, at all hours

Who We Are

Securitas operates in 45 markets worldwide, providing specialized guarding and tech-enabled security solutions tailored to our clients' needs. Our people are our greatest asset, and we strive to offer good working conditions, fair wages, and opportunities for personal development.

If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.