Account Manager

Security Account Manager

Position Overview

The Security Account Manager is responsible for managing all security and related operational services for an assigned client account. This role ensures high-quality service delivery through strong client engagement, operational oversight, employee leadership, and continuous improvement. Responsibilities include staffing, scheduling, training, compliance, technology coordination, incident management, and partnership with client stakeholders to support business continuity and security objectives.

Key Responsibilities

Account & Client Management

• Serve as the primary point of contact for assigned client account(s), ensuring service excellence, issue resolution, and continuous improvement.
• Promote service enhancement, contract retention, and operational expansion opportunities.
• Maintain strong working relationships with client leadership, vendors, contractors, and internal stakeholders.
• Act as a liaison with law enforcement and government agencies in coordination with internal leadership, as required.

People Leadership & Human Resources

• Manage the recruitment, retention, scheduling, training, and development of approximately 25–35 employees.
• Serve as the on-site HR liaison for Securitas employees, including role assessments, counseling, coaching, and one-on-one training.
• Ensure staff maintain required skill sets across roles such as Security Officer, Receptionist, Supervisor, and Communications Officer to support operational coverage needs.
• Overhaul and maintain a comprehensive training program, including monthly scenario-based training, cross-training initiatives, and promotion-from-within development.
• Continuously develop employees' skills in areas such as emergency response, access control, customer service, stress management, time management, reporting accuracy, and professional communication.

Operations & Security Systems

• Prepare, maintain, and enforce post orders, standard operating procedures, and site-specific protocols.
• Troubleshoot and coordinate access control systems and alarms with vendors (including Siemens- and WinDSX-affiliated providers).
• Support and maintain visitor management and access control platforms, including system transitions and upgrades.
• Implement and audit alarm response procedures, access audits, approving authority documentation, and escalation protocols.
• Establish and maintain daily position checklists, badge tracking systems, and access audits to ensure compliance and continuity.

Incident Management & Reporting

• Compile, track, audit, and report all incidents and disruptions impacting client business continuity.
• Disseminate incident data and reporting to communications teams and leadership for executive-level presentation.
• Provide 24/7 on-call emergency response for client and Securitas-related incidents, including mass notifications using established escalation tools and systems.

Compliance, Safety & Continuous Improvement

• Oversee contractor safety training, approving authority documentation, and compliance audits.
• Ensure adherence to company policies, safety standards, and ethical conduct requirements.
• Partner with Program Directors and remote site leadership to ensure training and compliance obligations are consistently met across all staffed locations.
• Promote a culture of professionalism, teamwork, accountability, and exemplary customer service across all shifts and teams.

Minimum Qualifications

Minimum Hiring Standards

• Must be at least 18 years of age
• Reliable means of communication and transportation
• Legal right to work in the United States
• Ability to speak, read, and write English
• High School Diploma or GED
• Willingness to participate in pre-employment screening, including background investigation and drug screening

Education & Experience

• Associate's degree and three (3) or more years of experience in security operations, business management, or a related field
• Equivalent combinations of education and experience may be considered
• Prior emergency preparedness or command experience (Law Enforcement, Fire, EMT) preferred
• Bilingual skills preferred
• ASIS certification preferred

Competencies

• Strong understanding of security operations and business management
• Knowledge of human resources administration and workforce leadership
• Proficiency with computers, spreadsheets, and reporting tools
• Ability to analyze operational and financial data and implement solutions
• Excellent planning, organizational, leadership, and communication skills
• Strong customer service orientation and service delivery mindset
• Ability to work effectively across diverse teams, cultures, and organizational levels
• Demonstrated initiative, adaptability, and ability to manage multiple priorities

Working Conditions & Physical Requirements

• Ability to maintain composure in high-pressure and emergency situations
• Regular interaction with executives, clients, staff, vendors, and public authorities
• Ability to handle sensitive and confidential information
• On-call availability for emergency response at all hours
• Occasional travel and regular use of a vehicle
• Physical requirements include standing, walking, lifting (up to 25 lbs occasionally), and conducting presentations and meetings
• Ability to read, analyze reports, and use computer systems for extended periods

Compensation & Benefits

• Pay Type: Salaried
• Pay Rate: $50,000 - $52,000 annually
• Pay Frequency: Weekly

Benefits Include:

• Medical, Dental, Vision, Life Insurance
• 401(k) with company match
• 10 Vacation Days (accrued), 6 Sick Days, 4 Floating Holidays
• Expanded Employee Assistance Program (EAP) and Smart Dollar financial wellness support
• Educational partnerships, development programs, and internal career opportunities

About Securitas

• Global industry leader with 370,000+ employees worldwide
• Founded in 1850 (Pinkerton) and 1934 (Securitas AB)
• Provider of specialized, integrated security solutions

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.