Account Manager

Security Account Manager – Full Time – Crystal Lake, IL

We help make your world a safer place.

The Security Account Manager is accountable for the overall performance, compliance, staffing stability, and client satisfaction of a complex, multi-site security program. This role requires a confident leader who can manage disciplinary matters, elevate team performance, and ensure service delivery consistently meets contractual KPIs.

This is a hands-on leadership role responsible for driving operational performance, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistency in a high-expectation environment.

What Your Day May Look Like

Client Leadership & Partnership

• Serve as primary liaison for a high-profile client.
• Lead monthly performance and business review meetings.
• Monitor KPIs and ensure contractual service standards are consistently met.
• Develop corrective action plans to address performance gaps.
• Build and maintain a trusted, solutions-oriented client relationship.

Operational Oversight

• Manage multiple security details, including mobile patrol, static guarding and SOC operations.
• Ensure full staffing coverage and operational continuity across all shifts.
• Maintain active visibility during multiple shifts of operation.
• Conduct routine site visits and operational audits.
• Oversee scheduling, workforce planning, and cost control measures.
• Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.

Team Leadership & Development

• Lead security personnel across multiple shifts.
• Address disciplinary matters promptly and professionally.
• Coach and mentor team members to improve performance and prepare high-potential employees for advancement.
• Promote a culture of accountability, professionalism, and continuous improvement.

Compliance & Quality Assurance

• Ensure adherence to post orders, policies, and regulatory requirements.
• Oversee incident reporting accuracy and investigative follow-up.
• Conduct performance evaluations and implement improvement plans when necessary.

What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• 5+ years of leadership experience in security or related operational management.
• Experience managing multi-site or large-scale accounts preferred.
• Proficient in basic computer and technology use.
• Strong background in performance management and employee development.
• Experience writing or updating post orders and operational procedures.
• Proven ability to manage client relationships in high-visibility environments.
• Comfortable working flexible hours to support multi-shift operations.
• Strong communication, organizational, and problem-solving skills.
• All candidates must be willing to participate in Securitas' pre-employment screen process, including drug screen and background investigation.