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Solutions Engineer - Remote Eligible

Guide customers through seamless implementation process for tailored solutions.
Toronto
Mid-Level
$130,000 - 160,000 CAD / year
2 weeks ago

✨ About The Role

- Serve as a subject matter expert on Secoda's products and solutions, understanding the technical aspects of the platform to support customer needs - Collaborate closely with customers to understand their business requirements, challenges, and objectives, offering tailored solutions to meet their needs - Guide customers through the implementation process, ensuring a seamless onboarding experience and troubleshooting technical issues - Act as a liaison between customers and the product & engineering team, providing valuable insights to enhance product functionality and user experience - Develop and deliver training sessions to educate customers on best practices, features, and functionality, creating documentation to assist customers in utilizing Secoda's solutions effectively
- Experienced in customer-facing technical roles with at least 3 years of experience, particularly in data-related fields - Strong technical background in data with hands-on experience in SQL, able to understand and provide effective solutions to customer needs - Collaborative mindset, able to work effectively in a fast-paced, dynamic environment and deliver high-quality results - Excellent presentation and communication skills, capable of translating complex technical information into simple terms for non-technical stakeholders - Nice to have experience with MDS and data discovery tools, working with highly technical customers like engineers, data professionals, CTOs, etc.
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Solutions Engineer - Remote Eligible
Toronto
$130,000 - 160,000 CAD / year
Engineering
About Secoda
The second brain for your data team