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Senior Technical Account Manager
Develop strong relationships with enterprise customers to drive platform adoption and growth.
Toronto
Senior
1 week ago
✨ About The Role
- The Senior Technical Account Manager will be the primary point of contact for customers, ensuring a high level of customer experience and support.
- You will work closely with customers to ensure they are successfully enabled and can integrate the platform into their workflows.
- Building strong relationships with customers to understand their use cases and technical challenges is a key responsibility.
- You will gauge customer engagement levels and provide feedback to internal teams for product improvements.
- Coordination with Sales, Customer Support & Success, Engineering, and Product teams is essential to enhance the customer experience.
⚡ Requirements
- You have over 4 years of experience in customer-facing advisory or consultancy roles, preferably in a SaaS environment.
- A proven track record in a quota-carrying role supporting sales teams to achieve their targets is essential.
- Strong communication, presentation, and negotiation skills are necessary to represent Secoda effectively to customers.
- You possess a passion for problem-solving and a solid understanding of evolving technologies.
- The ability to work collaboratively across various teams in a fast-paced environment is crucial.
- You can simplify complex technical information for non-technical stakeholders.
- Adaptability to changing priorities in a startup environment is important.
About Secoda
The second brain for your data team