✨ About The Role
- The Product Support Specialist will be the first line of defense for all customer queries.
- Responsibilities include responding urgently to customer inquiries and delivering accurate answers.
- The role involves tracking and following up on outstanding issues while keeping stakeholders informed.
- The specialist will communicate trends and make recommendations to update internal knowledge bases.
- Collaboration with cross-functional teams is essential, participating actively in daily team meetings.
âš¡ Requirements
- The ideal candidate has a minimum of 1 year of experience in a Technical Customer Support role.
- Strong communication skills are essential, with an emphasis on empathy and urgency in interactions with customers.
- A technically minded individual who is product-focused and possesses a natural curiosity to learn.
- The candidate should be able to develop and nurture customer relationships through effective communication.
- Experience in early-stage startups is a plus, indicating adaptability to unique challenges.