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Product Support Specialist

Proactively track customer requests and identify recurring issues to improve support processes.
Toronto
Junior
2 days ago

✨ About The Role

- The Product Support Specialist will be the first line of defense for all customer queries. - Responsibilities include responding urgently to customer inquiries and delivering accurate answers. - The role involves tracking and following up on outstanding issues while keeping stakeholders informed. - The specialist will communicate trends and make recommendations to update internal knowledge bases. - Collaboration with cross-functional teams is essential, participating actively in daily team meetings.

âš¡ Requirements

- The ideal candidate has a minimum of 1 year of experience in a Technical Customer Support role. - Strong communication skills are essential, with an emphasis on empathy and urgency in interactions with customers. - A technically minded individual who is product-focused and possesses a natural curiosity to learn. - The candidate should be able to develop and nurture customer relationships through effective communication. - Experience in early-stage startups is a plus, indicating adaptability to unique challenges.
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Product Support Specialist
Toronto
Support
About Secoda
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