RAMS Engineer (customer Support)
Secheron Hasler Group
Sécheron Hasler Group Job Post
Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial systems. The name Sécheron Hasler Group is synonymous worldwide with Swiss quality and represents a leading reference for state-of-the-art products supplied to the market.
With more than 1300 employees worldwide, we are where our customers are, supplying approved products in our customers' countries or markets and providing supply chain and customer services locally.
Responsibilities
As a RAMS Engineer providing global support:
- Preparation of customer-oriented RAMS documentation, including FMEA, MTBF, and LCC
- Developing and maintaining a REX database for Sécheron products
- Integration into project teams
- Collaboration with the RAMS R&D specialist (Geneva)
As a Customer Support Engineer responsible for Germany, Austria, and the Netherlands:
- Pre-sales customer support, including specification compliance verification, customization studies, and project documentation preparation
- Generic technical customer support for all inquiries about installation, use, or maintenance
- After-sales customer support, including investigation and quality reporting