Systems Engineer II (networking) - Managed IT Services

Systems Engineer II

Ideal candidates possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing outstanding experiences for our clients. We seek team members with technology expertise in networking, systems support, administration, and architecture.

The Systems Engineer II works as an individual contributor with multiple internal teams providing expertise, recommendations, and execution for systems design, implementation, administration, and support. The Systems Engineer II role works with account teams and our clients, interacting directly with their decision makers. Each Systems Engineer II has expertise of IT systems/technologies, with subject matter expertise for two or more specific technologies and/or applications. The Systems Engineer II responsible for problem and knowledge management associated with the ongoing support of technology in their specific area(s) of expertise. Please note, this role is focused on Networking, advanced Networking experience is required.

Responsibilities:

• Provides advanced knowledge of subject matter pertaining to one or more technology pillars:
• Networking - Required
• Cloud technology
• Servers
• Cybersecurity
• Identity Access
• Endpoint Manager deployment and maintenance
• Acts as escalation resource for Systems Administrators and Systems Engineer I.
• Provides quality service and support to our valued clients, including analysis, consultation, design, and implementation.
• Follows internal process for handling requests, updating clients, and other administrative tasks.
• Update client "Guidebooks" documentation to ensure up to date information.
• Provide onsite customer support as required.
• Communicates effectively with clients and internal team members. Collaborates with peers to ensure timely resolution is achieved.
• Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources.
• Able to work under pressure in time critical situations.
• Demonstrates creative thinking and strong problem-solving instinct.
• Listens and seeks to fully understand client requests to exceed expectations of service.
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience.
• Mentors All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies.
• Completes projects and tasks as assigned by management.
• Implement client projects by drawing upon a variety of prior technical experience.
• Ability to achieve 1-2 technical certifications a year (including renewals).

Qualifications:

• High school or equivalent, bachelor's degree preferred.
• 5-7 years of relevant technical and customer service experience in systems design, analysis, implementation, and support for current technologies.
• Two or more of the following (or approved similar) certifications are highly desired:
• Azure Network Engineering Associate
• Azure Security Engineer Associate
• VCP - VMWare Certificated Professional
• Cisco CCNA
• Cisco CCNP
• Fortinet NSE5
• CompTIA Security+
• Certified Information Systems Security Professional (CISSP)
• Note: Certification list and requirements are subject to annually based on technology trends and business needs. All Covered does provide training and reimbursement for certification achievement.
• Performs work and solves problems independently and with limited supervision.
• Handles technical issues and problems, escalates appropriately to solve difficult challenges.
• Candidate possesses and