Sr. Technical Program Manager, AWS Global Services Security - Security Escalations

Technical Program Manager

At Amazon Web Services (AWS), security is our highest priority. The Security Escalations team in GSS is responsible for the security of services offered by Sales, Marketing and Global Services (SMGS). We are looking for a passionate, innovative, results-oriented technical program manager. Security Escalations is responsible for driving innovative enhancements that raise the bar for how AWS employees interact with resources, systems, and data. You are someone who loves managing programs and is committed to formulating and implementing wide-ranging process improvements. You are passionate about the security of the cloud and you want to solve real business problems. You possess strong verbal and written communication skills, can operate independently, and have a consistent track record of delivery. You have an understanding of technical concepts, and possess a broad understanding of AWS services. You are organized, detail-oriented, and drive towards improved performance while advocating for customer needs.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities as a TPM in GSS Security Escalations you will be responsible for a set of long-term security outcomes. Your day to day job responsibilities will include:

• Act in a leading role as a Security Bar Raiser for SMGS. Consistently demonstrate Insist on the Highest Standards by evaluating and assessing security incidents, weighing in on root cause and remediation, and lead the coordination of conversations to craft and implement long term improvements, at scale.
• Collaborate across SMGS business and service teams to drive, manage and track long-term projects. Deliver results, own communication and status reporting.
• Develop written executive-level reporting on project status and outcomes.
• Chair a weekly security meeting with members of senior leadership, including contributing to the security discussions, driving the agenda, and capturing follow up items / actions to drive to completion.
• Identifying functional and technical requirements by collecting inputs from business, security, and technical teams. Bar raise security in partnership with the service teams, identifying thematic issues for improvement and work with the service teams to implement.
• Aptitude for technology, able to learn new tools quickly.
• Able to synthesize data and analytics to formulate sound program objectives and goals.
• Address bottlenecks, provide escalation management, anticipate and make tradeoffs and balance the business needs versus technical constraints.
• Partner with multiple teams across multiple locations with varying sets of priorities to ensure a timely delivery of the secure solution.
• Clarify and drive project commitments as well as establish and maintain clear chains of accountability.
• Lead internal process improvement projects, including the development and implementation of internal tools.
• Drive Security metrics delivery and improvements.

About the team

About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

Basic Qualifications

• 3+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience communicating technical details verbally and in writing

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

This position will remain posted until filled. Applicants should apply via our internal or external career site.