Technical Service Manager - Cushioning North Central

Technical Service Manager - Cushioning North Central

LOCATION: West Chester, OH, US, 45010

Job Description

Lead and manage the service of the company's equipment platforms within the defined geographical area. Ensure consistent, profitable growth in sales and service revenues through positive planning, deployment, and management of service personnel. The main responsibilities are to manage the service personnel in technical attributes, account development, and managing assets.

Support innovative existing solutions for Regional customers to optimize operational efficiency and product protection.

Develop requirements for service levels by location by developing service strategies to ensure they are in line with local and national service standards.

Promote multiple cross-product opportunities and projects.

Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators, and customer service to enable an appropriate level of customer support.

Coordinate installs with local regions to ensure the efficacy of resources and labor.

Track and communicate issues with our Regional customers to take ownership of engineering, marketing, and the local Sales team.

Develop strategies on service levels for all Regional Customers.

Develop metrics to monitor the success of the Regional service strategy for all customers and programs.

Identify and communicate with local customer contacts on the success of our service levels.

Qualifications

BA/BS Degree; MBS preferred

3+ years of experience in people or project management

3+ years of MS Office Suite

2+ years of Distribution sales

Valid Driver's License

Ability to travel 50-60% (3 days per week)

ADDITIONAL QUALIFICATIONS:

A strong set of ethics and values, integrity, and trust

Results-driven. Performance Management.

Ability to make tough decisions

Exude Executive Presence

Model Leadership Behaviors

Strong business acumen with a drive to achieve results

Excellent presentation and communication skills (all levels)

Customer focus / working knowledge with management of corporate strategic accounts

Strong organizational skills

Organizational credibility

Inspired leadership: a demonstrated ability to coach & lead through others to get results. Effective at working with others to achieve shared goals in a matrix structure.

Project Management: ability to coordinate and drive several initiatives in a dynamic and often ambiguous environment. Uses process and pragmatism to maintain prioritization and alignment in terms of executing work.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.