Technical Service Representative

Technical Service Representative

The Cushioning Technical Service Representative (TSR) will collaborate closely with sales teams to support product services, provide technical assistance, and enhance solutions for Sealed Air customers. This role involves delivering technical services and engineering support for packaging systems within a specific region. The Cushioning TSR will work to establish and strengthen relationships with both new and existing customers, offering consultations on packaging materials, equipment, and processes. Additionally, the Cushioning TSR is accountable for achieving the annual sales forecast for the Protective business within their designated territory.

Install packaging systems at customer locations in the designated region; train operators in packaging process, system capabilities, and system safety procedures; answer questions asked by customers related to equipment, health, safety, and environment.

Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations.

Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users.

Understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends.

Work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations.

Complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities.

BA/BS Degree or equivalent experience.

1 + years of high-level mechanical and/or sales expertise.

3 + years of MS Office (Word/ Excel/ PowerPoint)

Valid Driver's license.

Ability to travel daily (occasional overnight travel for meetings, training, and service coverage).

Strong listening, written, and verbal communication skills.

High level of mechanical and troubleshooting experience.

Packaging experience is a plus.

Ability to read and understand technical drawings/troubleshooting charts.

Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making.

Ability to work across teams and navigate a complex environment.

Goal-focused/deadline-driven/results-oriented; Self-starter and coachable.

Strong time management, Detail-oriented, and highly organized.

Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

Excellent listening, negotiation, and presentation abilities.