Service Engineer

Service Engineer

Mumbai

Responsibilities:

• Service and Maintain Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations.
• Install Packaging Systems and Deliver Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
• Leverage Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies.
• Develop New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
• Demonstrate Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Solutions – Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users.
• Develop Accounts – convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
• Manage Administrative Duties and Collaborate Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities.

Qualifications:

• Diploma / Technical or bachelor's degree or 5 years of technical experience
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

Additional Skills:

• Very high level of mechanical/ pneumatic and troubleshooting experience.
• Ability to read and understand technical drawings/troubleshooting charts.
• Strong listening, written, and verbal communication skills; strong persuasion/influencing skills.
• Ability to build strong relationships, work with customers to solve problems, and influence decision-making.
• Ability to work across teams and navigate complex environments.
• Goal-focused/deadline-driven/results-oriented.
• Self-starter and coachable.
• Detail-oriented.
• Strong time management, prioritization, and organization skills.
• Packaging experience is a plus.

Why Work at Sealed Air?

• Leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
• Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
• Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
• Leaving our communities better than we found them through dedication of time, talent and resources.