IT Operations Analyst III

IT Operations Analyst III

Sealed Air Shared Service (Philippines) Inc. is looking for a skilled and proactive IT Operations Systems Analyst – CMDB and Asset Life Cycle Management to join our IT Infrastructure and Operations team to oversee the accuracy, maintenance, and reporting of our hardware asset data within ServiceNow CMDB. This role is essential to ensuring that hardware inventory across the organization is correctly recorded, regularly audited, and aligned with warranty, refresh, and lifecycle processes.

The ideal candidate will be responsible for creating actionable reports, driving data quality across IT support and infrastructure teams, and helping the business make informed decisions related to hardware replacement, support coverage, and asset health. This person should be highly collaborative, organized, and comfortable working across teams to investigate discrepancies and promote lifecycle standards.

Why Do We Need You?

• CMDB & Asset Accuracy: Maintain up-to-date records of all hardware assets in ServiceNOW CMDB. Ensure alignment between discovered assets, manually entered items, and operationally active equipment.
• Data Reconciliation & Cleanup: Work with Infrastructure, End User Support, and Service Desk teams to identify, investigate, and correct inaccuracies, duplicates, or missing asset data.
• Lifecycle & Warranty Tracking: Monitor hardware assets against warranty and lifecycle thresholds. Identify assets due for refresh or nearing the end of support and create visibility through reporting.
• Reporting & Dashboards: Build and maintain monthly/quarterly reports on hardware health, age, refresh status, warranty coverage, and compliance metrics. Provide insights into leadership to support strategic planning.
• Process Improvement: Identify and recommend improvements to asset intake, tracking, reassignment, and retirement workflows. Support automation and data validation efforts within ServiceNOW.
• Audit & Compliance Support: Assist with internal and external audits related to hardware inventory. Ensure processes support traceability, ownership, and disposition tracking.
• Cross-Team Collaboration: Facilitate collaboration between IT teams and vendors to validate records, update entries, and communicate changes related to physical and virtual assets.
• Hardware Refresh Planning: Provide data to support regional and global hardware refresh programs, including aging reports, recommended timelines, and asset categorization (e.g., end-user devices, servers, peripherals).
• Knowledge Documentation: Maintain internal documentation on hardware asset policies, CMDB practices, and standard operating procedures.

What Are We Looking For In You?

Required Qualifications:

• 3+ years of experience in IT asset management, CMDB maintenance, or IT operations with a focus on hardware tracking and lifecycle planning.
• Hands-on experience with ServiceNOW and a strong understanding of CMDB tables, asset records, discovery tools, and reporting functions.
• Familiarity with IT hardware lifecycle concepts, including warranty coverage, refresh cycles, and end-of-life (EOL) tracking.
• Strong attention to detail and data quality with a methodical approach to investigation and problem resolution.
• Ability to build and interpret reports using tools like ServiceNOW Performance Analytics, Excel, or Power BI.
• Excellent communication and collaboration skills across cross-functional teams.

Preferred Qualifications:

• ITIL v4 Foundation Certification.
• Experience supporting audits, compliance activities, or ITAM policy development.
• Familiarity with integrations between CMDB and discovery tools (e.g., SCCM, Intune, JAMF, etc.).
• Understanding of global procurement or hardware lifecycle management processes.

What Are Our Core Values?

• Integrity
• Determined
• Innovative
• Collaborative

Why Work At Sealed Air?

• We have a very diverse and inclusive culture.
• We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
• You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you!

Closing Date: 09/15/25

*No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.