Field Service Technician (chicago, IL)
Sealed Air
Field Service Technician (Chicago, IL)
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.
Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials. Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation. Inform customers of safety regulations, technical information, modifications and improvements. Analyzes packaging quality and production problems to determine if equipment, material or product related. Advise customers in establishing preventative maintenance programs and spare parts requirements. Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan. Assists sales in supporting new products and and opportunities. Supporting sales and marketing with timely completion of all administrative reports.