Field Service Technician

Field Service Technician- New Jersey

The Cushioning Technical Service Rep will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Cushioning TSR will deliver technical service and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting the annual sales forecast for the Protective business in their designated territory.

Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, and system safety procedures; answer questions asked by customers related to equipment, health, safety, and environment

Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations

Demonstrates Solution Knowledge – Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users

Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become a trusted advisor while servicing accounts; encourage upgrades; build an understanding of competitor information and trends

Develops New Sales Opportunities - work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations

Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

BA/BS Degree or equivalent experience.

1 + years of high-level mechanical and/or sales expertise

3 + years of MS Office (Word/ Excel/ PowerPoint)

Valid Driver's license

Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

Strong listening, written, and verbal communication skills

High level of mechanical and troubleshooting experience

Packaging experience is a plus

Ability to read and understand technical drawings/troubleshooting charts

Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making

Ability to work across teams and navigate a complex environment

Goal-focused/deadline-driven/results-oriented; Self-starter and coachable

Strong time management, Detail-oriented, and highly organized

Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.