Customer Service Partner

Customer Experience Partner Jaguariuna

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders.

In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

What You Will Do As Customer Experience Partner At Sealed Air? You will be responsible for ensuring an exceptional experience for internal and external customers, acting from the receipt and processing of orders to their final delivery. You will follow the complete order cycle, ensuring accuracy, effective communication, and adherence to deadlines. Additionally, you will have an active role in resolving requests and complaints, collaborating with different areas to maintain operational efficiency and customer satisfaction. Your performance will be essential to guarantee the quality of processes and the reliability of information in the system.

Why Do We Need You? Receive, check, and register orders in the system with accuracy. Perform follow-up of orders with internal and external customers. Attend customers by phone with agility and quality. Support in the resolution of complaints and communication with customers. Document orders, changes, and interactions in the system. Process credit notes, debit, and returns, following their status. Collaborate with other areas to ensure company deadlines and policies. Update customer, material, and operational reports.

What Do You Need To Succeed? Experience with order management and customer service. Knowledge of ERP systems (SAP, Oracle or similar). Ability with office tools. Capacity for organization and attention to detail. Good verbal and written communication. Ease in working with multiple tasks and deadlines. Collaborative profile for interaction with different areas. Proactivity and focus on problem-solving.

Requisition id: 54693 Relocation: No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.