Customer Service

Customer Service Partner

We are looking for a Customer Service Partner to act as a central point between clients, sales, supply chain, planning, and other internal areas, ensuring agile, precise, and solution-oriented communication.

This person will be responsible for managing a portfolio of clients in South America, ensuring excellence in service, order tracking, and quick problem resolution in a dynamic and multi-priority environment.

The role requires someone who is communicative, organized, with a strong sense of urgency, high learning capacity, processes, and multiple demands at the same time.

The work model is hybrid. Preference for candidates residing in Jaguaríuna, Pedreira, or nearby region (up to Campinas or surrounding cities without toll).

Responsibilities:

• Receive, check, and enter orders in the system until delivery to the client.
• Perform active follow-up with internal and external clients.
• Answer calls and requests with agility, clarity, and excellence.
• Solve daily problems, prioritizing activities according to business urgency.
• Document orders, addenda, returns, credit/debit notes, and other requisitions in system and spreadsheets.
• Execute department processes: Welcome Call, order audit, VAA, quotations, and administrative controls.
• Maintain updated client and material records.

Languages:

• Spanish: Advanced or excellent verbal communication (required – constant interaction with Hispanic clients).

Knowledge and Skills:

• High verbal and written communication capacity.
• Organization, sense of urgency, and ability to prioritize tasks.
• Quick learning, ease with systems, and Office Suite.
• Analytical profile, disciplined, and comfortable with routines.
• Proactiveness.
• Ability to solve problems in a fast-paced environment with multiple simultaneous requests.

Experience:

• Up to 1–2 years of professional experience (not necessarily in Customer Service).

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent, and resources.