Martech Systems Engineer

Martech Systems Engineer

Scooter's Coffee is seeking a Martech Systems Engineer to own and optimize the platforms that power customer engagement, retention, and loyalty. This role requires a systems-level thinker who can understand tool dependencies, ensure clean integrations, and troubleshoot issues as they arise. The right candidate will bring the technical expertise to connect APIs, refine workflows, and keep our marketing technology stack running seamlessly.

The ideal candidate is a problem-solver who thrives at the intersection of marketing and technology - someone who enjoys making complex systems work together to deliver real business impact. This role reports to the Director of Loyalty and CRM and collaborates closely with marketing, analytics, and technology teams.

Essential Duties And Responsibilities

• Configure, maintain, and optimize Martech integrations across platforms such as Braze, Talon.One, Amplitude, and related.
• Design and support API-based triggered campaigns, personalization, and event-driven automations.
• Ensure accurate event tracking by developing and maintaining taxonomy, validating data, and troubleshooting inconsistencies.
• Manage and evolve catalog structures in Braze to support personalization at scale.
• Troubleshoot technical challenges across workflows, segmentation, and data pipelines.
• Partner with cross-functional teams to align dependencies and ensure smooth execution of campaigns.
• Create and maintain technical documentation for integrations, APIs, and workflows.
• Stay current on partner/vendor roadmaps and advocate for features that enhance automation and personalization.

Qualifications

• 5+ years of experience in Martech, marketing automation, or related systems roles.
• Strong knowledge of APIs, webhooks, and integrations.
• Proficiency with Postman or similar tools for API testing and validation.
• Strong troubleshooting and problem-solving ability across complex system interactions.
• Able to bridge marketing goals with technical solutions.
• Familiarity with front-end languages and query tools such as HTML, CSS, Java, SQL, and Liquid for customizing templates, troubleshooting, and optimizing campaigns.
• Familiarity with cloud-based architectures and scalable Martech frameworks.

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.