Senior Applications Support Analyst - EHR And Financial Systems

Senior Applications Support Analyst -EHR and Financial Systems

We are seeking a proactive and experienced Senior Applications Support Analyst to join our IT team. This role entails hands-on technical support for our enterprise applications, with a focus on EHR, and financial systems. The ideal candidate will provide Tier 2/3 support, and mentor junior analysts while ensuring system stability, performance, and user satisfaction.

Key Responsibilities

• Serve as the support lead for EHR and financial systems, including configuration, troubleshooting, and user support.
• Collaborate with clinical and administrative teams to optimize workflows and ensure compliance with healthcare regulations.
• Manage system upgrades, patching, and vendor coordination for MyEvolv and financial platforms.
• Support financial systems integration, reporting, and reconciliation processes.
• Develop and maintain documentation for system configurations, SOPs, and training materials.
• Lead cross-functional projects involving EHR enhancements and financial data workflows.
• Provide Tier 2/3 support and mentor junior analysts on best practices and issue resolution.
• Analyze data trends and system performance to recommend improvements.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (or equivalent experience).
• 3+ years of experience in application support or systems analysis, with at least 2 years focused on EHR and financial systems.
• Familiarity with healthcare compliance standards (e.g., HIPAA, ICD-10) and financial systems.
• Strong problem-solving, communication, and stakeholder engagement skills.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Knowledge of myEvolv EHR, UKG, Office 365, or similar applications is a plus.
• SQL proficiency is a plus but not required.

Core Competencies

• Technical Leadership: Architects and guides scalable solutions across departments.
• Customer Focus: Delivers high-quality service and support to end-users.
• Problem Solving: Diagnoses complex issues and delivers effective solutions.
• Collaboration: Works effectively with stakeholders, developers, and support teams.
• Adaptability: Thrives in dynamic environments with shifting priorities.
• Documentation & Governance: Maintains clear records and enforces best practices.
• Clinical & Financial Insight: Understands the intersection of healthcare delivery and financial operations.
• Communication: Clearly conveys information across various media and audiences.

Working Conditions

• Standard office hours with occasional after-hours support.
• Hybrid or remote work options available.
• Fast-paced environment with opportunities for growth and development.

The salary range for this position is $75,000-$85,000 yearly