Technology Support Specialist

Technology Support Specialist

Schulte Hospitality Group is seeking a dynamic, service-oriented Technology Support Specialist to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

• Desktop, Laptop & Server troubleshooting
• Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.
• Configure and issue computers to end users according to Company processes
• Assist with company application issues as the first point of contact
• Manage users in Azure Active Directory/Entra
• Support Microsoft Office 365 issues including Teams, Outlook, and other applications
• Assist our Applications Team in supporting our various hotel software platforms and systems
• Create, update, and complete incident tickets in our support system
• Monitor systems and network for any potential issues
• Work with other team members to provide and help promote technology security and compliance
• Understand and promote, contribute to and enforce company information security policies
• Assist in other technology projects for many of our hotels and Corporate Team
• Must be available to work evenings/weekends/on call
• Other duties as assigned

Knowledge, Skills and Abilities:

• Proficiency with Microsoft Windows 10/1, Microsoft Office 365, Azure Active Directory/Entra ID, Intune, SharePoint, helpdesk ticketing, and other IT administrative tools
• Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues
• Understanding of information security best practices
• Knowledge of Antivirus and Remote monitoring software applications
• Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred
• The ability to learn new software applications to help provide a first line of support
• Ability to effectively communicate instructions verbally and written to end users

Education and Experience:

• Degree/Certification program in technology, hospitality, or similar program preferred
• Over 1-year in service and support role

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.