Overnight Guest Service Supervisor - Graduate By Hilton Minneapolis

Overnight Guest Service Supervisor

Collegiate Hotel Group is seeking an Overnight Guest Service Supervisor to join Graduate Minneapolis and its brilliant team of hospitality enthusiasts.

Job Duties and Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel's unique design elements for effective storytelling
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program to assist in maximizing hotel revenue
• Solicits employee feedback and utilizes an "open door" policy
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Monitors/maintains employee schedule
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Interacts positively and professionally with guests to resolve issues
• Audits the daily guest ledger
• Handles all end-of-day accounting functions including posting daily room rates and room tax
• Ensures accuracy of all charges to guest folios
• Averages sum of revenues of all accounts receivable from food, room and other departments
• Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
• Make cash drops in accordance with proper cash handling procedures
• Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
• Monitors hotel security camera system
• Ensures that lobby is well-maintained, properly lit and with music at proper volume
• Work nights, weekends, and holidays as needed
• Other duties as assigned.

Education and Experience

• Front Desk operations experience
• High School Diploma/GED

Knowledge, Skills and Abilities

• Knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Benefits/Perks

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.