Conference Services Manager - The Starling

Job Duties And Responsibilities

Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards

Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel

Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space

Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event

Sign contractual agreements and usually keep records of all communications in writing

Meet with the heads of other departments in the hotel to coordinate any planned events

Monitor events and address unexpected problems as they arise to make sure that the functions go as planned

Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed

Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)

Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty

Perform any other job-related duties as assigned

Education And Experience

Minimum of High School education, post-high school education preferred

Minimum of 3 years in progressive hotel sales with leadership responsibilities

Knowledge, Skills And Abilities

Strong analytical skills relative to impact on hotel revenues

Ability to communicate effectively verbally and in writing

Strong understanding of revenue management principles

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Must have flexible work hours that may include evenings, weekends, and holidays