Conference Services Manager | Saint Johns Resort

Conference Services Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Conference Services Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

About Saint John's Resort

Nestled in the heart of Plymouth, Michigan, Saint John's Resort is a premier destination offering luxury accommodations, exceptional dining, a championship golf course, and state-of-the-art event spaces. We are dedicated to providing unforgettable experiences for both leisure and business guests, with a focus on excellence, hospitality, and community.

Saint John's Resort spans 200 acres and offers 118 luxurious hotel rooms and nearly 100,000 square feet of meeting space. It features three dining and entertainment venues: the upscale FIVE Steakhouse, The Wine Grotto, and Doyles Irish Pub. Originating in the late 1940s, the resort has evolved from a seminary to a retreat center, and subsequently to a conference center and hotel. Under the stewardship of the Pulte Family Charitable Foundation, the property is currently undergoing a multi-million-dollar renovation. This project has already introduced The Wine Grotto, The Garden Pavilion event space, Doyles Irish Pub, and The Cardinal, an 18-hole championship golf course, along with The Little Cardinal, a seven-hole par-3 short course, and The Cardinal Putting Course. Additionally, a new 50,000-square-foot event space is set to open in Spring 2025. With these expansions, Saint John's has welcomed a plethora of high-level award wins including Condè Nast Traveller Reader's Choice Awards "Top #5 Resorts in the Midwest 2024" and Travel + Leisure "Favorite Resorts in The Midwest 2024".

What's in it for you?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities

Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards

Coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel

Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space

Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event

Sign contractual agreements and keep records of all communications in writing

Meet with the heads of other departments in the hotel to coordinate any planned events

Monitor events and address unexpected problems as they arise to make sure that the functions go as planned

Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed

Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)

Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty

Perform any other job-related duties as assigned

Education and Experience

Minimum of High School education, post-high school education preferred

Minimum of 3 years in progressive hotel sales with leadership responsibilities

Knowledge, Skills and Abilities

Strong analytical skills relative to impact on hotel revenues

Ability to communicate effectively verbally and in writing

Strong understanding of revenue management principles

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Must have flexible work hours that may include evenings, weekends, and holidays

Perks/Benefits

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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

Schulte Hospitality Group is an Equal Opportunity Employer.