IS Plant Support Analyst

Global IT Plant IT Support Analyst

The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. They coordinate and communicate Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.

What You'll Do:

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods' standard operating procedures.
• Focuses on proactive support and directing that work to the proper support teams.
• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
• Utilizes the Service Management tool to enter, issues and requests. Updates until complete.
• Communicates system outages to those affected at assigned plant(s).
• Rolls out new processes, hardware, or software.
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7-support for plant/region as needed.

Strategic

• Participates in or leads small-medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
• Utilizes the service management tool to provide trend analysis and recommendations for improvements.
• Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
• Communicates updates to the right audiences at the plant.
• Supports Global IT strategic initiatives.
• Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
• Creates IT documentation for plant support processes.
• Follows and demonstrates an understanding of information technologies processes and best practices.
• Remains current in field by taking classes and doing research.

Leadership

• Seeks opportunities for improvements. Pursues and implements.
• Displays Schreiber Foods Partner Qualities.
• Provide feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams. Raise and resolve.
• Acts as an advocate for our partners in terms of their needs for technology.
• Keeps the plant leaders up-to-date on IT projects, changes and value provided.

What You Need To Succeed:

• Education: Bachelors or Associate's Degree plus 5 or more years of related experience
• Field: IT, Business, or related field
• Type: IT Computer support experience in a manufacturing environment is preferred. Information systems experience supporting hardware, operating systems and network devices in a large enterprise environment. Successful track record of troubleshooting issues, initiating and implementing process improvements and driving overall results.
• Number of Years: 2+ years of related experience plus a Bachelor's Degree – or – 5+ years of related experience plus an Associate's Degree
• Other:
• Ability to communicate effectively – written and verbal. English is required.
• Excellent customer service skills and positive attitude.
• In depth knowledge of MS Office applications.
• Be able to handle multiple tasks simultaneously and be able to prioritize tasks and projects based on business needs.
• Be able to influence in order to make improvements.
• Strong in initiative is a must.

Eligible partners will receive:

• Get not one, but TWO retirement benefits. When you join our employee-owned company, you'll be part of our Employee Stock Ownership Plan (ESOP) from day one. In addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – about 8% of your earnings – toward your retirement every year. That's a company contribution of around 16% in retirement savings annually. That's hard to beat!
• Earn bonus pay. You'll have an opportunity to earn incentive pay twice a year when we meet our company goals.
• Ready to make a move? Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for a U.S. Salaried position.
• Childcare costs. Get up to $5,000 annually to help you with the cost of childcare. Monthly contributions toward childcare expenses, including independent babysitters.
• Earn $ for focusing on your health. Depending on your medical plan enrollment, earn $1,200 in your HSA or as a cash payout for prevention activities. Plus, use your $600 lifestyle spending account for reimbursements related to health, fitness, weight management, mental health and social wellness.
• Pursue development that's relevant to your role, career goals and the company. Plus, we offer tuition reimbursement if you want to further your education to grow in your role at Schreiber.
• Get access to medical, prescription drug, dental and vision benefits starting day one. This includes an onsite nurse and mental health counselor.
• Experience caring like you've never experienced it before. We have a program that's completely organized by and for other partners who need extra help. It's called Partners Helping Partners. We have hundreds of examples of partners organizing fundraisers to help out others going through a hard time.