Sales Support Advisor (quotations)

Sales Support Advisor (Quotations)

Urbis Schréder is leading independent lighting solution provider worldwide, we believe that lighting can empower people, impact lives, support communities, and transform spaces, cities and the planet.

We are not just a global leader in intelligent lighting solutions, but a beacon of innovation and sustainability. With operations spanning over 70 countries across five continents.

With sustainability at the heart of our operations, we have the insights and expertise to help cities leverage their lighting upgrades as the foundation for smart city ecosystems. We have helped cities, industries and local communities reduce their carbon footprint and energy consumption through the adoption of LED technology and integrated control systems. Our commitment to environmental, economic, and social sustainability is unwavering.

At Urbis Schréder, you're not just joining a team, you're becoming a part of a brighter and more sustainable future.

Job Description

As Sales Support Advisor, You will collaborate with our Field Sales teams and Customers to generate price proposals for our Lighting products and Connected services. At times there may be the need to support with processing of sales orders and managing deliveries for our customers. Your role will ensure that services comply with standards, quality, and efficiency, while also identifying opportunities to improve performance and enhance the customer experience.

Main responsibilities within the job:

Generate professional quote offerings in a timely manner, to scope, quality, budget and to customers vision

Develop an understanding of our products and service offerings, and guide our customers on available solutions

Work alongside the Field Sales Team to identify gaps and increase market share with upselling of products & services

Oversee and support the input of all project and pipeline opportunities into the CRM platform to ensure product and resource availability in line with customer and project requirements

Maintaining positive business relationships with our Customers to support queries, conversion of opportunities and future sales

Occasionally Processing of customer orders in a timely and accurate manner, with deliveries made on time to meet our Install team and customer expectations

Keep all information up to date and accurate within CRM and ERP system, ensuring data accuracy on scheduling, and acknowledging of revenue into the business

Regularly inform your line manager on progress of area, status of key customers and opportunities to develop by reviewing performance reports and analysing data to provide feedback and put in place action plans to close gaps with SMART objectives

Work in partnership with the whole of the Commercial Operations team to ensure a collaborative and seamless approach to deliver excellent customer experience at all times