Outreach Services Supervisor

Outreach Supervisor

Join our outstanding Pop-Up Library Services team. As our Outreach Supervisor, you will play a key role in establishing, maintaining, and expanding system-wide outreach services, including traditional services for adults and youth, and incorporating the use of a pop-up vehicle to provide services to underserved communities through non-traditional means. This position starts out paying $61,755.20; there are numerous opportunities for both growth and development, and benefits start within 60 days of hire. Take the next step in impacting our community - apply today!

About the Position:

• Monitor Pop-up library operations and participate in strategic planning for the library and library system.
• Supervise staff and coordinate workflow for effective and efficient delivery of adult and youth outreach and Pop-up Library services throughout the county.
• Develop, implement, manage, and evaluate special projects, services, and programs.
• Provide opportunities for continuing professional development of self and other staff members, especially in acquiring relevant understanding and skills via coaching and performance management.
• Keep abreast of developments, new trends, and innovations in libraries.
• Oversee financial, compliance, operational and performance audits, ensuring appropriate controls are established and implemented.
• Handle employee relation issues.
• Prepare and present activity reports and technical information.
• Ensure standards of service that provide prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.
• Manage proactive assessments of fraud awareness, prevention, detection and risk mitigation activities in area of responsibility.
• Collaborate with co-workers to evaluate the volunteer needs for each service center (for example: Library branches, Historical Resources, Technical Services, Info Central, Administration).
• Develop resources for and conducts training sessions for staff/volunteers to support effective service delivery.
• Serve as the Department liaison to the County Volunteer Program; communicates Program policies and procedures.
• Seek opportunities to continue professional and personal learning (self).
• Maintain and submit statistics related to volunteers.

About the Schedule:

Work Hours:

• Full-Time, 40 hours per week.
• Must be available to work: Sunday - Saturday, 8:00 a.m. - 8:00 p.m.
• Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.
• Employee may be re-assigned to a different work location (other than original assignment) within the library system to meet changing service needs.
• As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

Minimum Qualifications:

• Master's Degree in Library and Information Services
• Two (2) years of related outreach experience
• One year of supervisory experience
• Valid Florida Driver's License by date of hire

Preferred Qualifications:

• Supervisory experience, specifically in a public library.
• Above average customer service skills, with an ability to multitask and to adapt to various/changing duties as required.
• Bilingual in Spanish.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Fingerprint Screening: This position is subject to a mandatory fingerprint-based background check per applicable federal, state, and/or local laws. The screening will be used to verify criminal history and other relevant information as permitted by law. An applicant who fails to pass a required screening may be disqualified from employment.

Starting Pay Rate: $61,755.20

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents.

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation.

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!

For more information about employee benefits, please click this link or visit SCGov.net for additional information.

Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.