Senior Sales Specialist

Senior Sales Specialist

Are you passionate about leading high-performing sales teams while delivering exceptional guest experiences? Do you thrive in a fast-paced environment where coaching, mentoring, and driving results go hand in hand? If you enjoy inspiring others, building strong client relationships, and contributing to a culture of excellence, Scenic Canada has an opportunity for you!

The Opportunity: We are seeking a Senior Sales Specialist to join our Contact Centre team in Canada. Reporting to the Contact Centre Manager, this role leads and mentors the sales consultant team, ensuring operational excellence, and maintaining personal sales performance. This role plays a key part in coaching, quality assurance, and operational support to maximize sales effectiveness, team development, and guest satisfaction across the department.

Key Responsibilities:

• Provide day-to-day guidance, support, and mentorship to the sales consultant team.
• Support onboarding and training of new team members.
• Conduct coaching and regular check-ins to develop sales and service skills.
• Promote a solution-oriented culture with a focus on high performance and accountability.

• Assist the Contact Centre Manager with reporting on team sales performance and KPIs.
• Monitor lead flow, call handling, and ensure timely follow-ups and CRM accuracy.
• Support adherence to policies, procedures, and system processes.
• Act as a liaison between consultants and leadership to address escalated issues or urgent guest needs.

• Build and manage a personal client portfolio, maintaining high conversion rates and service excellence.
• Convert active and qualified leads from a variety of sources.
• Identify and upsell additional products and services to new and existing clients.
• Represent the brand with professionalism at consumer events and shows across Canada, as required.

• Contribute ideas for process enhancements and customer experience improvements.
• Assist in maintaining a culture of continuous learning and performance development.

Requirements:

• Proven success in a high-performing sales or travel consultant role.
• Demonstrated leadership capabilities (formal or informal).
• Excellent communication, coaching, and problem-solving skills.
• Strong CRM and system proficiency.
• Ability to manage multiple priorities under pressure.
• Alignment with Scenic Group's values of integrity, fairness, and innovation.
• Willingness to support after-hours events and occasional travel.

• Previous experience in a team lead or senior support role.
• Certification or training in leadership or coaching.
• Experience with performance metrics and reporting tools.

Work Schedule & Location:

• Must be available to work shifts scheduled between 6:00 AM to 5:00 PM PST / 9:00 AM to 8:00 PM EST.
• This position is open to applicants who are located and legally eligible to work in Canada.
• Candidates outside Vancouver's Lower Mainland will work remotely.
• Candidates within proximity of Vancouver will work in a hybrid from our Downtown office.

Why Choose Scenic Group?

• Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:
• Salary: $50,000-$55,000 per annum with an incentive/commission structure.
• Four weeks vacation.
• A generous health and wellness account.

Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travelers worldwide. With our Vancouver-based sales and marketing office, we serve as the hub for promoting our award-winning river and ocean cruises to Canadian travel agents and guests. This position is open to all qualified applicants who are legally entitled to work in Canada.