Cruise / Tour Operations Coordinator

Cruise/Tour Operations Coordinator 100%

Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.

As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.

Responsibilities

• Preparation of all tour related files and documents prior to the operational season.
• Participating in and contributing to trainings and seasonal meetings.
• Preparation of travel documents for both passengers and Cruise/Tour directors.
• To provide specific and detailed information about a given tour to Cruise Directors and Suppliers, such as passenger manifest, special requirements list, rooming list, day by day technical itinerary uniquely tailored to that specific departure.
• Emergency handling out of office hours on a rota basis.
• Processing of deviations and alternative programs in case of operational or technical issues.

Experience

• Customer-minded and solution-oriented.
• Passionate about "exceeding expectations" and delivering outstanding customer experiences.
• Clear attention to detail and structured working method.
• Good planning and organizational skills.
• Team player who has experience working in deadline-driven environments.
• English fluency is required, German and other European languages are an advantage.
• Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.
• Valid work and residence permit (at least a B permit).

Travel

• Up to 15% travel is required.

No agency resumes will be accepted for this position.

Scenic Tours Europe AG, CH-6302 Zug