Representative, Account Services

Account Service Representative

Founded in 1984, Scarbrough Global has grown its global logistics operation one client and one employee at a time. Whether international freight forwarding, customs brokerage, domestic trucking, or warehousing, Scarbrough Global manages supply chains differently. We remain a people-first organization with dedication to our core values and support for our community. Our employees bring their unique talents and perspectives into a dynamic team of supply chain professionals. Scarbrough prides itself on building strong relationships, providing competitive benefits, and creating an environment for professional growth.

The Account Service Representative will be a provider of direct support to the clients on any comments, questions or concerns pertaining to providing client services on behalf of Scarbrough Warehousing (Laredo location; hours are Monday - Friday, 9a.m. to 6 p.m.)

Lead objective:

• Oversee the client experience and ensure a personal, friendly experience for the client.
• Ensure peak organizational operations and provide preventative measures by identifying issues.
• Oversee the client experience with Scarbrough Warehouse and the direct source of communication.
• Provide superior customer service experience in all aspects.

Duties/ Responsibilities:

• Oversee the day-to-day activities of the accounts you are assigned as the main point of contact for your client, keep your supervisor informed of customer relation, performance and all other issues that may arise.
• Maintain office efficiency by maintaining appearance of your area, handling correspondence.
• Manage all aspects of your accounts and provide answers, resources, and solutions as requested.
• Continuously maintain communication and strong working relationship with the warehouse team.
• Cross-train on all accounts to have the ability to assist when needed.
• Full understanding of all B2B and B2C accounts processes and procedures.
• Any additional tasks as assigned by supervisor or management.

Company Benefits:

All benefits, vacations, and raises are provided according to the Scarbrough Global policy. Scarbrough offers a competitive benefits package to all full-time employees beginning at the first of the month following 30 days of hire, which includes:

• Company-Paid Employee Health Insurance
• Vacation - Unlimited Flex PTO
• Personal/Sick days - Unlimited Flex PTO
• Company-Paid Life Insurance and Short/Long Term Disability
• Dental and Vision Insurance - Scarbrough offers optional, low-cost dental and vision insurance policies, with the premiums paid by the employee if elected
• 401(k) - Scarbrough offers a "Safe Harbor" contribution of 3% of each employee's salary to the 401(k) account, whether the employee contributes or not. Additionally, Scarbrough will match up to an additional 3% based on the employee's contribution amount.