Technical Account Manager Italie

Technical Account Manager

Join Scaleway and shape the sovereign cloud of tomorrow! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customers across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux, and Lyon.

Our growth is driving us to strengthen our Technical Account Management (TAM) team to support the expansion of our Enterprise segment, specifically for our strategic prospects and clients in Italy. Your mission will be to act as the technical account manager of a post-sales relationship based on trust in order to ensure the technical success, delivery, and long-term alignment between Scaleway's roadmap and the client's business challenges.

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 4 people. The team is responsible for managing a portfolio of Enterprise clients, acting as the operational bridge between the customer and our internal support, engineering, and product squads.

Manager information: Xavier Ruiz

Your daily routine:

• Serve as the primary technical point of contact for strategic Enterprise clients.
• Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems.
• Manage client adoption of Scaleway products, ensuring optimal use and value.
• Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans.
• Provide cloud architecture guidance and cost optimization (FinOps) advice.
• Handle critical incidents and act as a trusted advisor during crises.
• Collect and prioritize product feedback from clients, collaborating with Sales and Product teams.
• Ensure alignment between client needs, Scaleway roadmap, and business objectives.

About you:

Hardskills:

• 3 to 5 years of experience in a technical consulting or high-level customer engineering role.
• Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform).
• Strong Linux system administration and networking fundamentals.
• Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite).
• Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures.

Softskills:

• Trilingual: Fluent in English, French, and Italian
• Exceptional Communication: Capable of speaking about business ROI with decision-makers and technical details with engineers.
• Diplomacy & Empathy: Ability to build strong relationships and handle high-pressure crisis management.
• Analytical Mindset: Proactive in identifying problems and proposing innovative solutions.
• Collaborative Spirit: Valuing collective success over individual work.

What you will find at Scaleway:

• Hybrid work: We offer up to 3 days of remote work per week.
• Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
• Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
• Well-being commitments: Whether it's access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
• International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
• Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

Why join the Scaleway adventure? A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone which is why you should definitely apply.