Client Success Manager Account Services (m/w/d) German Speaking

Client Success Manager Account Services (German Speaking)

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people in Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives affordably, easily, and professionally, and set up savings plans. The digital wealth management Scalable Wealth offers professional investment in ETF portfolios, which is also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out the offer. With the European Investor Exchange, Scalable Capital provides a stock exchange specifically for private investors. Over one million customers have collectively invested more than 30 billion euros on the platform. Scalable Capital was founded in 2014 and today employs more than 700 staff in Munich, Berlin, Vienna, Milan, and London. Together with the founder and management team led by Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Start your journey in our customer service! Currently, our customer service is divided into 1st, 2nd, and 3rd-level support, with varying levels of complexity in the customer inquiries handled at each level. This position is assigned to the 2nd-level support. Additionally, our client service is divided into two teams that cover different topics. This position focuses on the Account Service area.

If you apply for this position and we determine that your qualifications are better suited for another position within our customer service, we will consider you for that role as well. We look forward to receiving your application and welcoming you to our Client Success team.

This position is offered in Munich and Berlin.

Responsibilities

• You are a reliable contact for our existing customers and interested parties regarding our services via phone, email, or chat.
• For more complex questions, you connect with other departments to find a solution quickly.
• You independently manage customer satisfaction and retention for topics such as account management, payment transactions, refunds, and technical issues.
• You continuously expand your expertise in the financial sector through internal training and personal interest.
• You use customer feedback to identify improvement opportunities for our products and internal processes, working closely with the Product and Operations departments.

This position is initially for two years.

Qualifications

• You have a completed education.
• Experience in finance/banking/insurance is a plus.
• You have an affinity for capital market products and digital solutions.
• You impress with your friendly and solution-oriented approach.
• You can work diligently and detail-oriented under time pressure.
• You have very good German (C1) and good English skills in both speaking and writing.

Additional Information

• Become part of one of the fastest-growing and most visible fintech startups in Europe and create an innovative service that significantly impacts the lives of our customers.
• Scalable Capital offers varied work across all channels, with our customers always at the center, and the opportunity to work with an international, diverse, and growing team that loves developing the best products for our customers.
• Work in our central office in Munich or Berlin.
• Productive work with the latest hardware and tools.
• Internal knowledge sharing sessions beyond the boundaries of your team, as well as internal career development training and a personal education budget for external events.
• Flexible vacation days model and the possibility to work abroad.
• Benefit from an attractive compensation package and company pension plan.
• Monthly contribution of 50% to the 'Deutschland Ticket'.
• Free subscription to the PRIME+ Broker.
• With Urban Sports Club, you can exercise flexibly and at a discount as part of our team.
• Shift model with working hours from Monday to Friday between 8-20h.

If your qualifications are better suited for another position, we will consider you for that role as well. We look forward to your application and welcoming you to our Client Success team.