Client Success Manager Account Services (m/w/d) German Speaking

Client Success Manager Account Services (German Speaking)

Scalable Capital is a leading digital investment platform that empowers people in Europe to manage their finances. With the Scalable Broker, customers can easily and affordably invest in stocks, ETFs, and other financial products, as well as set up savings plans. The digital wealth management service Scalable Wealth offers professional investment in ETF portfolios, which is also used as a white-label solution by renowned B2B partners. With the European Investor Exchange (EIX), Scalable Capital offers a stock exchange specifically for private investors. Over one million customers have collectively invested more than 27 billion euros on the platform.

Scalable Capital was founded in 2014 and today employs more than 500 staff in Munich, Berlin, Vienna, and London. Together with the founder and management team led by Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Start your journey in our customer service! Currently, our customer service consists of 1st-, 2nd-, and 3rd-level support, with varying levels of complexity in customer inquiries at each level. This position is assigned to the 2nd-level support. Additionally, our client service is divided into two teams that cover different topics. This position focuses on the Account Service area.

If you apply for this position and we determine that your qualifications are better suited for another role within our customer service, we will consider you for that position as well. We look forward to receiving your application and welcoming you to our Client Success team.

This position is offered in Munich and Berlin.

Responsibilities

• You are a reliable contact for our existing customers and interested parties via phone, email, or chat.
• For more complex questions, you connect with other departments to find a quick solution.
• You independently manage customer satisfaction and retention for topics such as account management, payment transactions, refunds, and technical issues.
• You continuously expand your expertise in the financial sector through internal training and personal interest.
• You use customer feedback to identify improvement opportunities for our product and internal processes, working closely with the Product and Operations departments.

This position is initially for two years.

Qualifications

• You have a completed education.
• Experience in finance, banking, or insurance is a plus.
• You have an affinity for capital market products and digital solutions.
• You are friendly and solution-oriented.
• You can work diligently and detail-oriented under time pressure.
• You have very good German (C1) and good English skills in both speaking and writing.

Additional Information

• Become part of one of the fastest-growing and most visible fintech startups in Europe and create an innovative service that significantly impacts our customers' lives.
• Scalable Capital offers varied work across all channels, with our customers always at the center, and the opportunity to work with an international, diverse, and growing team that loves developing the best products for our customers.
• Work in our central office in Munich or Berlin.
• Work productively with the latest hardware and tools.
• Internal knowledge sharing sessions beyond your team, as well as internal career development training and a personal education budget for external events.
• Flexible vacation days and the option to work abroad.
• Benefit from an attractive compensation package and company pension plan.
• Monthly contribution of 50% to the 'Deutschland Ticket'.
• Free subscription to the PRIME+ Broker.
• With Urban Sports Club, you can exercise flexibly and at a discount as part of our team.
• Shift model with working hours between 8-20h, Monday to Friday.

If your qualifications are better suited for another position, we will consider you for that role as well. We look forward to your application and hope to welcome you to our Client Success team soon.