Client Success Manager Account Services (m/w/d) German Speaking

Client Success Manager Account Services (German Speaking)

Scalable Capital is a leading digital investment platform that empowers people in Europe to manage their finances. With the Scalable Broker, customers can easily invest in stocks, ETFs, and other financial products, as well as set up savings plans. The digital wealth management Scalable Wealth offers professional investment in ETF portfolios, which is also used by renowned B2B partners as a white-label solution. With the European Investor Exchange (EIX), Scalable Capital offers a stock exchange specifically for private investors. Over one million customers have collectively invested more than 27 billion euros on the platform.

Scalable Capital was founded in 2014 and today employs more than 500 staff members in Munich, Berlin, Vienna, and London. Together with the founder and management team, they are working on a new generation of financial services.

Start your career in our customer service! Currently, our customer service consists of 1st, 2nd, and 3rd level support, with varying levels of complexity in the customer inquiries handled at each level. This position is assigned to the 2nd level support. Additionally, our client service is divided into two teams that focus on different topics. This position is in the Account Service area.

If you apply for this position and we determine that your qualifications are better suited for another role within our customer service, we will consider you for that position as well. We look forward to your application and to welcoming you to our Client Success team.

This position is offered in both Munich and Berlin. You will be a reliable contact for our existing customers and potential clients via phone, email, or chat. For more complex questions, you will connect with other departments to find a quick solution. You will independently manage customer satisfaction and retention for topics such as account management, payment transactions, refunds, and technical issues. You will continuously expand your financial expertise through internal training and personal interest. You will use customer feedback to identify improvement opportunities for our products and internal processes, working closely with the Product and Operations departments. This position is initially for two years.

Qualifications include a completed education, experience in finance/banking/insurance is a plus, an affinity for capital market products and digital solutions, a friendly and solution-oriented approach, the ability to work diligently and detail-oriented under time pressure, and very good German (C1) and good English skills in both speaking and writing.

Join one of the fastest-growing fintech startups in Europe and create an innovative service that significantly impacts our customers' lives. Scalable Capital offers varied work across all channels, with our customers always at the center, and the opportunity to work with an international, diverse, and growing team that loves developing the best products for our customers. Work in our central office in Munich or Berlin, using the latest hardware and tools. Participate in internal knowledge-sharing sessions beyond your team, career development training, and a personal education budget for external events. Enjoy a flexible vacation model and the possibility to work abroad. Benefit from an attractive compensation package and company pension plan. Receive a monthly contribution of 50% to the 'Germany Ticket'. Get a free subscription to the PRIME+ Broker. Use Urban Sports Club to stay active with flexible and discounted sports options. Work in a shift model with hours between 8-20h, Monday to Friday. If your qualifications better fit another position, we will consider you for that role as well. We look forward to your application and to welcoming you to our Client Success team.