Analista De Service Delivery I

SBA Communications Data Center Support Role

SBA Communications is a leading independent owner and operator of wireless communication infrastructures, including towers, buildings, rooftops, DAS, and small cells. We offer a competitive package of benefits and remuneration and are looking for contributors who can shine in our dynamic environment.

We welcome your interest in SBA. Tell us a bit more about you by checking all applicable options:

• You are an entrepreneur.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and motivated to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

If you fit in perfectly, at SBA we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, punctuality, and responsibility. Our culture of excellence incorporates collegial work, where each employee can contribute significantly and make a difference.

If you are ready to make an impact, come join our team!

This Position Is Responsible For Supporting The Execution Of Activities That Ensure The Continuous And Efficient Delivery Of Data Center Services

What You Will Do:

• Support technical teams in handling calls, incidents, and requests, ensuring they are recorded and tracked until resolution, ensuring compliance with SLAs.
• Assist in the preparation of performance reports and service indicators.
• Maintain clear and effective communication with clients, suppliers, and technical teams.
• Participate in internal or external audits related to IT compliance and governance.
• Conduct weekly follow-ups and monthly meetings with clients to present the BOOK.
• Maintain a close relationship with clients, seeking to understand their needs and support them in meeting technical demands.

Education:

• Completed or ongoing higher education in areas such as Information Technology, Administration, or related fields.

Experience And Knowledge:

• Previous experience in data center operations support, service desk, customer service, or service provision will be considered a plus.
• Good communication, organization, and teamwork skills.
• Knowledge of the Office Suite.

Language:

• Proficiency in English – desirable.

Benefits Offered:

• Meal voucher and/or food allowance
• Medical and dental insurance – SulAmérica
• RSU: (Restricted stock units - 5 thousand dollars annually, with 1/3 available per year)
• Life insurance
• Wellhub
• Reimbursement for English course
• Daycare assistance
• Lyra (Employee Support Program)
• Discount at pharmacy: SulAmérica and Vidalink
• PLR – 1 salary
• And others.