IT Customer Service Manager

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram's V.O., Myers's, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We're proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you're a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

Bio: IT Customer Service Manager provides IT support to the Customer Service functional group. This includes working to improve processes within the ERP system, WMS, EDI, WebConnect, CreateForm, and EAPS systems. Position will investigate & resolve issues related to these systems, and provide technical guidance to the functional group.

• Help Customer service & IT by focusing on departmental and company priorities to make team members as efficient and productive as possible.
• Support CS initiatives and improve process performance.
• Support the CS group through technical assistance and improved processes enabling them and the company to reach its fiscal goals.
• Work with supervisor to develop and actively participate in a career development program by working on designated skills and stretch projects/goals that push outside of comfort zone.
• Manage PPT and other tools to feed important information into the development specific KPIs.
• Continually work to improve designated skills to grow with the company and become an effective and productive team member.

Qualifications/Requirements

MUST:

• Ability and willingness to work non-traditional hours (nights/weekends)
• Ability to communicate with all levels of an org
• Ability to manage multiple projects at one time
• Bachelor Degree in Business or commensurate experience
• Ability to quickly learn new systems/processes
• Strong computer skills and high comfort using technology and systems
• Excellent oral & written communication skills
• Self-motivated, innovative and solution-oriented mindset
• Demonstrate the ability to work as a team as well as self-directed
• Willingness to travel
• 5 years relevant experience (minimum)
• 5 years Experience in manufacturing software (ERP, MRP, MPS, WMS)

Preferred

• Experience with Cognos or similar reporting platforms
• Experience in Alcohol Beverage Industry or CPG overall
• Experience with System 21 ERP software
• 5 years Experience in development of query programs on AS400 or similar proficiency

Physical Requirements

• Ability to travel (up to 25%)