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Support Manager
Implement process improvements to increase team efficiencies and effectiveness.
Austin
Mid-Level
$80,000 - 90,000 USD / year
4 months ago
✨ About The Role
- Lead and direct front-line customer support teams, organizing and motivating team members in their day-to-day work
- Manage and understand data around incoming case volume, communicating trends in customer communication to other departments
- Hire and train incoming support team members, ensuring team staffing levels are balanced
- Collaborate with leadership to define and enforce strategies and team goals, conducting one-on-ones with direct reports
- Analyze customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc.
âš¡ Requirements
- Experienced in customer support management, preferably in a SaaS environment or startup setting, with 3-5 years of relevant experience
- Skilled in handling high-pressure situations and customer escalations decisively and thoughtfully
- Strong communicator with excellent written and verbal interpersonal skills, capable of articulating messages to various stakeholders
- Data-driven decision-maker with the ability to analyze support metrics and trends to identify areas for improvement
- Highly organized and detail-oriented individual with a natural inclination for planning strategy and tactics
Support Manager
Austin
$80,000 - 90,000 USD / year
Support
Job is no longer active
About Savvy (Take Command Health)
Flexible stipends for employee health insurance