Associate – Client Services (guatemala) - Remote Eligible

Associate – Client Services

We are looking for an Associate – Client Services based in Guatemala to support our growing client portfolio. This role is ideal for someone who is fluent in both Spanish and English, has strong client relationship skills, and preferably comes with a legal or compliance background. You will serve as the main point of contact for clients, ensuring their needs are met with accuracy and professionalism, while coordinating with internal teams to deliver seamless service. This is a client-facing role that requires excellent communication, problem-solving, and organizational skills.

Responsibilities include managing and maintaining strong relationships with clients, addressing client inquiries and providing timely, accurate resolutions, ensuring high levels of client satisfaction through consistent and exceptional service, assisting in developing and implementing service strategies to meet client expectations, coordinating with internal teams to ensure smooth and efficient service delivery, preparing client reports and maintaining accurate service records, monitoring and analyzing client feedback to continuously improve service quality, staying updated with industry and regulatory trends to enhance client service strategies, and supporting business development initiatives by identifying client needs and opportunities.

What we're looking for includes a bachelor's degree required; preference for Law, Business, Communications, or a related field; prior experience in client services, account management, or a related field; fluency in both Spanish and English (spoken and written) is mandatory; strong understanding of legal or compliance frameworks is a plus; strong problem-solving and analytical abilities; ability to multitask, prioritize tasks effectively, and manage time well; proactive learner with adaptability to industry and regulatory changes; strong collaboration and teamwork skills; and demonstrated leadership qualities (academic, professional, or extracurricular).

This is a full-time role with US Hours' Shift. Specific hours will be determined based on business needs.

Compensation and benefits include market-competitive base salary, internet, electricity, and wellbeing allowances, and performance-based bonuses.