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Staff Technical Support Engineer - SNOW
Maintain and troubleshoot Saviynt-ServiceNow integration workflows daily
Bangalore
Senior
14 hours agoBe an early applicant
Saviynt
A provider of intelligent identity and access governance solutions to secure enterprises' applications, data, and infrastructure.
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Staff Technical Support Engineer- SNOW
We are looking for a proactive and technically skilled ServiceNow Support Engineer to support and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA. The ideal candidate must have hands-on experience with ServiceNow integrations, and will play a key role in ensuring seamless platform support, troubleshooting, and integration of ServiceNow with Saviynt IGA platform.
What You Will Be Doing
- Provide day-to-day support for the Saviynt App & REST Connectors.
- Provide technical support and issue resolution for ServiceNow platform customers.
- Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
- Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
- Collaborate with cross-functional teams to understand integration requirements and deliver scalable solutions.
- Collaborate with identity management and ITSM teams to optimize request fulfillment processes.
- Maintain staging tables, scheduled jobs, and catalog items related to Saviynt integration.
- Document technical solutions, workflows, and integration configurations.
What You Bring
- 3+ years of experience supporting ServiceNow platform and integrations.
- Strong knowledge of ServiceNow integration using REST APIs.
- Experience with ServiceNow modules like Request Management, Catalog Items, and Workflow Editor.
- Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.
- Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).
- Excellent communication and problem-solving skills.
- ServiceNow Certified System Administrator or Integration Specialist preferred.
About Saviynt
A provider of intelligent identity and access governance solutions to secure enterprises' applications, data, and infrastructure.