Senior Engineer Support - PAM

Senior Engineer Support - PAM

Saviynt's Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world's largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.

What You Will Be Doing:

• Resolve technical issues through debugging, research, and investigation.
• Comply and act on incidents within the agreed SLAs.
• Identify and report documentation gaps with intent to improve self-service capabilities for customers and partners.
• Prepare root cause analysis reports to present to customers.
• Communicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents.
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.

What You Will Bring:

• 5+ years of total experience in supporting, developing, or implementing software solutions.
• 2+ years experience in designing and implementing PAM solutions such as (BeyondTrust, CyberArk, CA/Xceedium, Delinea) for enterprise organizations.
• Experience with databases, LDAP and directory services, application servers, operating systems (Linux, Windows) and network infrastructure.
• Strong understanding of Identity Lifecycle about privileged accounts and how people use accounts.
• Knowledge in scripting and coding technologies (PowerShell, REST, Auto IT)
• Knowledge of protocols like SSH, IIS, RDP.
• Experience with cloud platforms like AWS, Azure, GCP
• Knowledge of technologies like RabbitMQ or similar messaging queues, Elastic, Redis, Kubernetes
• Experience in scripting with SQL
• Experience with any ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc. is preferred.
• Knowledge of application architectures like monoliths and microservices
• Bachelors in computer science and engineering or equivalent degree in Engineering or relevant experience.
• Strong debugging skillset with the ability to think on your feet and thrive in a fast-paced, high-energy environment.
• Ability to work independently, adapt quickly, and maintain a positive attitude.
• Excellent verbal and written communication skills
• Experience with coding in Java is a plus.
• Preferred to have L100 and L200 certification for Saviynt