Manager, Resident Support & Volunteer Services

Manager- Resident Support & Volunteer Services

Reporting to the Director of Care, the Manager- Resident Support & Volunteer Services (MRSVS) is responsible to assess, plan, implement and evaluate an ongoing comprehensive Resident Support and Volunteer program in accordance with established goals and policies within the Mission, Vision, and values of Emmanuel Health and Providence Place (PP). This manager will continuously foster an environment to ensure resident-centered, safe, effective quality care is embedded into daily operations of PP. The MRSVS will create engaging environments where staff, residents, volunteers, and families have opportunity to contribute and ensure collaborative care planning and care delivery. The incumbent is responsible for Recreation, Spiritual Care, and Volunteer Services. The Quality-of-life needs of the resident and clients must be addressed by providing high quality services. Effectiveness of the programming is evaluated on a continuous basis.

Human Resources Exemption: No

• Three (3) years experience in management/administration/supervision

Education

• Undergraduate degree or an equivalent combination of education and experience

Competencies

• Advanced - Conflict resolution skills

Knowledge and Abilities

• Ability to facilitate change and continuous improvement
• Knowledge of Assessment and Development care plans.
• Has demonstrated strong interpersonal and communication skills.
• Demonstrates effective leadership and management skills
• Ability to work collegially, collaboratively and build positive relationships
• Demonstrates strong commitment to "patient centered care"

Other Information

• Eligible for registration with the appropriate licensing body is acceptable